VM0 - The website is not allowing users to log in normally. – Incident details

All systems operational

The website is not allowing users to log in normally.

Resolved
Major outage
Started 4 months agoLasted 38 minutes

Affected

Web Page

Major outage from 5:52 AM to 6:30 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    The issue originated with the most recent security update.

  • Update
    UTC
    Update

    When opening the login page, a blank screen is displayed. Since the username and password fields are not visible, users are unable to complete the login process.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.