VM0 - We are currently experiencing some service outages online. – Incident details

We are currently experiencing some service outages online.

Resolved
Major outage
Started about 1 month agoLasted 3 minutes

Affected

Web Page

Major outage from 8:23 AM to 8:27 AM

API Service

Major outage from 8:23 AM to 8:27 AM

Updates
  • Postmortem
    Postmortem

    Our most recent deployment script encountered several issues during the latest release, which prevented the database migration from executing as planned.

    However, the application service proceeded with the deployment under the assumption that the database execution was successful.

    This has resulted in an inconsistency between the live application and the database versions, making it impossible to create a new event activity.

    We are currently conducting an investigation to determine why the database upgrade scripts failed to execute correctly.

  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    The agents are temporarily unable to perform conversations or other tasks. We are currently investigating this incident.